BT Analyst/Professional, S&IT in Bangalore, India


Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

Role descriptions / Expectations from the Role (CMDB)

  • Implementation knowledge on BMC ARS 9.x, ITSM Suite 9.X, Web services, Remedy Developer Studio

  • Strong Knowledge of Atrium CMDB 9.x, Class structure, Normalization, Reconciliation required.

  • Troubleshooting experience of CMDB issues is must

  • Knowledge of BMC ADDM would be an advantage

  • Good hands on experience of Remedy Workflow customizations using Developer Studio

  • Strong ITIL Framework concepts

  • Experience in proposing and implementing architecture of Custom integrations

  • Experience in configuring and working on Remedy Server-group environment

  • Previous experience of working overlay concept

  • Should have ITSM integration experience with other remedy & web service integration.

  • Knowledge on installing, configuring and applying patches to BMC Remedy ARS, mid-tier, ITSM,and Atrium CMDB

  • Experience in performance tuning and troubleshooting BMC Remedy AR Server issues

  • Experience with Mid-tier and troubleshoot issues with load balancer

  • Experience on Remedy Upgrade & SOAP UI will be an advantage

  • Good in customer interaction.

What you'll be doing

  • Installation, Configuration and Administration of BMC TrueSight Infrastructure Management (BPPM/TrueSight – TSPS & TSCO).

  • Experience in Performance Monitoring and Tuning using BPPM / TrueSight (TSOM)

  • Integrations of BPPM with other BMC Products such as BMC Remedy ITSM.

  • Hands on experience on Windows and UNIX platform (Linux, Solaris & AIX, minimum 2)

  • Strong technical knowledge on Database Oracle & SQL.

  • Knowledge of C,C , Core Java

  • Knowledge of all stages of software life cycle including design, development, testing, implementation.

  • Solve critical technical issues, emergency troubleshooting and post-mortem analysis

  • Manage and support the upgrade on new system, deployment and maintain smooth system operations

  • To provide day-to-day operations, administration, tuning and capacity management of midrange system to ensure good performance.

  • To resolve all midrange system incidents and issue within agreed timeline.

  • To perform operation fault analysis and provide recommendation for improvement.

We'll also need to see these on your CV

  • 5-10 working experience with BMC Products

  • Manage BMC product portfolio like TrueSight (TSPS, TSCO, Patrol)

  • Fundamental understanding of the functionality of BMC TrueSight solutions and architecture along with different Integration methods

  • Functional understanding of software integrations and software systems experience with Web services and API

  • Proven ability to configure TSOM (TSPS / TSCO) as per client requirements and adhere to best practices for the following criteria:

  • Performance and response time

  • Capacity and growth

  • High availability and failover

  • Disaster and recovery

  • Security

  • Must be able to read and understand a technical architecture that spans multiple platforms and Data Centers and deploy software products as dictated by the plan with little or no supervision

  • Strong technical, analytical, and problem-solving skills

  • Knowledge on BMCs IT business software portfolio

  • Advanced level understanding of an industry standard structured language like Perl, Java and Unix Shell Scripting

  • Knowledge in Virtualization technologies, UNIX/Linux, Windows, Databases, Applications, Middleware & Web Servers

  • Familiarity with firewalls, load balancers and SAN technologies

  • Data analysis skills using tools like Excel, R, Python etc

Why choose us?

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: IT, Systems and Security

Title: Analyst/Professional, S&IT

Location: India-India-Bangalore

Requisition ID: 102407