BT Consultant/Senior Professional, S&IT in Bangalore, India
Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.
Implement, customize, and configure BMC products.
Integrate BMC products to each other and third-party applications.
Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.
Implementation, Development and Customization of Remedy AR System and Out of the Box Applications
Custom built applications using the AR System
Upgrades & Migrations
ITIL Process Consulting and Gap Analysis based ITIL and ITSM 9.x
Performance Diagnostics load testing, speed diagnostics
Troubleshooting & enhancements to existing Remedy systems
Knowledge of the ITIL v3 service life cycle and ITSM best practices
Identify, perform root cause analysis, provide work-around and resolution for Problem tickets raised from existing Incidents or potential problems identified by themselves, the support team or leads
Root-cause analysis, work-around and solution to Problem tickets is the responsibility of this team
Investigate and implement solutions on improving overall performance of the system
Deploy hot-fix / work-around provided by BMC
Participate in Change Notes analysis, development, building test cases, unit testing and deployment
Act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
BMC-Remedy-IT Service Management (ITSM)
BMC Remedy Action Request System v9.0
Development and Integration - ITSM Suite v9.0 (Service Desk, Change & Release Management, SLM, Asset Management, SRMS, Software Lifecycle Management), Knowledge Management, Atrium CMDB 9.x, Atrium Integrator.
Out-of-the box and third-party integration with BMC Remedy tools, web services and APIs
BMC Smart IT BMC Smart Reporting Cloud Lifecycle Management
BMC Discovery True Sight Operations Management
From Scratch Implementation of any of the ITIL Service Strategy or Service Operation Process using BMC Remedy ARS v8.x or v9.*
May have a degree qualification (engineering/science) or has served a technical apprenticeship and/or obtained NVQ and/or further education technical qualifications (i.e. HND).
Qualified to be and possibly member of a professional engineering/science institution and working towards chartered engineer accreditation. Relevant professional experience.
Title: Consultant/Senior Professional, S&IT
Requisition ID: 99585