BT Consultant/Senior Professional, S&IT in Bangalore, India

Technical Skills:

  • Understands how to apply technology to improve the operational effectiveness or efficiency of specific functions or applications.

  • Implement, customize, and configure BMC products.

  • Integrate BMC products to each other and third-party applications.

  • Accountable to client for achieving specific outcomes by delivering services as directed by the project manager and technical lead.

  • Implementation, Development and Customization of Remedy AR System and Out of the Box Applications

  • Custom built applications using the AR System

  • Upgrades & Migrations

  • ITIL Process Consulting and Gap Analysis based ITIL and ITSM 9.x

  • Performance Diagnostics load testing, speed diagnostics

  • Troubleshooting & enhancements to existing Remedy systems

  • Knowledge of the ITIL v3 service life cycle and ITSM best practices

  • Identify, perform root cause analysis, provide work-around and resolution for Problem tickets raised from existing Incidents or potential problems identified by themselves, the support team or leads

  • Root-cause analysis, work-around and solution to Problem tickets is the responsibility of this team

  • Investigate and implement solutions on improving overall performance of the system

  • Deploy hot-fix / work-around provided by BMC

  • Participate in Change Notes analysis, development, building test cases, unit testing and deployment

  • Act as the ongoing interface between the client and the system or application.

  • Dedicated to quality, using exceptional communication skills to keep our world class systems running.

  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Preferred Skills:

  • BMC-Remedy-IT Service Management (ITSM)

  • BMC Remedy Action Request System v9.0

  • Development and Integration - ITSM Suite v9.0 (Service Desk, Change & Release Management, SLM, Asset Management, SRMS, Software Lifecycle Management), Knowledge Management, Atrium CMDB 9.x, Atrium Integrator.

  • Out-of-the box and third-party integration with BMC Remedy tools, web services and APIs

  • BMC Smart IT BMC Smart Reporting Cloud Lifecycle Management

  • BMC Discovery True Sight Operations Management

  • From Scratch Implementation of any of the ITIL Service Strategy or Service Operation Process using BMC Remedy ARS v8.x or v9.*

Qualifications:

  • May have a degree qualification (engineering/science) or has served a technical apprenticeship and/or obtained NVQ and/or further education technical qualifications (i.e. HND).

  • Qualified to be and possibly member of a professional engineering/science institution and working towards chartered engineer accreditation. Relevant professional experience.

Job: Engineering

Title: Consultant/Senior Professional, S&IT

Location: India-India-Bangalore-Bangalore

Requisition ID: 99585