BT Network Technician in Bangalore, India
Purpose Of Role :
Responsible for fault reception and the management of planned works for Company products and platforms.
Delivering a caring, professional response to all inquiries and a quality that meets or exceeds specified targets.
Key Responsibilities :
Responsible for dealing with complex problems that cannot be resolved by the Associate Network Technician, having a good understanding and knowledge of more than 3 products.
Management of major incidents and the generation of flash reports following established procedures.
Complete various reports related to network, service & implementation cases as requested by management team.
Liaising and working with field agents or third party maintainers in order to restore service.
Capable of making configuration changes through the use of established Company tools and systems.
Responsible for providing hands on training for new recruits.
Qualifications : N/A
Job: Network Management
Title: Network Technician
Requisition ID: 101995