BT Principal, S&IT in Bangalore, India
Software Engineering Manager, Integration Solutions & Engineering
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
This Software engineering manager (SEM) role is accountable for Integration Solutions & Engineering (ISE)
IT Systems for Openreach & Rest of BT (RoBT) – from design and development to the in life support of these
systems ensuring systems are available for L2C, T2R & for any other business related operations. The job has
direct impact on Openreach’s bottom line, customer experience, and health of the organization. The role is
focused on best practices, technology, and delivering business value through high quality software.
Specifically this role is accountable for:
Delivering software solutions that provide business value and meet customer requirements,
including necessary designs, documentation, automated testing, deployment and in‐life support.
Developing the lifecycle approach selection and limited tailoring, i.e. within a broader programme,
or unit approach and practices.
Driving reuse of technology to ensure efficiency and improve velocity.
Managing resource allocation, work prioritisation and budgets.
Driving business performance, efficiency and continuous improvement within the team.
Delivering organisational health outcomes across the team, including coaching and team
Providing a technical direction and impacts of technical and commercial decisions on wider software
Managing key stakeholders to enable successful software design and delivery.
Delivering the appropriate level of production and in‐life release support to ensure production issues
are resolved in a timely and effective manner.
Technically participate in complex software development
Develop close relationships with customers, vendors, suppliers and BT employees at a senior level,
confidently present information and facilitate negotiates.
Mentor and share knowledge with others and broader profession
Offer technical expertise to project stakeholders when projects are defined.
Direct and monitor the work of the team and be involved in training and coaching of new recruits.
Lead and coach other team members, particularly in defining and owning individual improvement plans
for the technical discipline and team member.
Manage activity associated with CI.
Agree work requirements and the way of working.
Decide on team resourcing and performance approach (right thing in the right way including the right
skill set) within the team.
Decide on the processes to improve and drive standardisation and repeatability of the work.
Make authoritative technical recommendations to commercial decisions on new and emerging areas.
Resolve major customer and/or platform (p1) escalations and drive to technical resolution.
Decide on technical selection and new technology providing commercial and technical authority.
Prioritising work within the team.
Problem solving for issues that are broader than the delivered software, e.g. Integration,
interconnection and e2e issues in complex integrated stacks.
Problems within the particular technology as well as the technology landscape.
Resolving production issues to fix service P1‐4 issues.
Problems relating to introducing new technology, and resolving major issues in the platform and/or
Deliver new platform/s, service introductions and/or new technology introductions
Adapt and change team processes and technical practices in a dynamic and challenging environment in
order to improve quality and business value
Evolve software engineering ways of working through The Software Engineering Handbook.
Number of direct reports is between 5‐9 FTE (span).
Project complexity is high (scale/domain/resource) or consists of a few smaller related projects.
Possible matrix management e.g. solution designer/testing.
Provide input into planning and estimation of resources (6 months).
Sign off on system access at appropriate levels.
Accountable for meeting the TLR / TLC plan.
Ensure speed of resource mobilisation across teams.
Evidence of improved efficiency
Positive feedback from customers, peer groups and senior stakeholders.
Succession plans that ensure coverage and movement across teams.
Delivered to agreed TLR/TLC plan for the team and maintained spend within budget.
Delivered smart business solutions which resulted in customer experience improvement, cost savings or
revenue opportunities for BT.
Successfully executed business change/s and realised business value of solutions
Strong YOUR SAY scores indicating a highly engaged and performing team.
Evidence of clear performance differentiation.
Varied, typically greater than 3 months.
What you'll be doing
Deliver value through managing change on the IT estate
o Improve resilience in our ability to send engineer to work. This is the most important
service area for OR.
o Deliver all capabilities for Business demands (Ethernet etc) on ISE stack.
o Deliver Strategic Integration capabilities to Rest of BT lines of business.
o Rationalize and simplify the legacy stack by closing down legacy systems
o Implement an Active‐Active platform for all of our Critical Systems
o Define and own implementation of the TSO2020 ‐ IT simplification strategy. Target 50%
reduction of the IT estate within 3 years.
o Define and own implementation of BT’s strategy of cost‐transformation at the unit level.
Target: While the target is on an annual basis, the strategy to achieve efficiencies year‐onyear
span across 3‐5 years. For example, insourcing, colocation, vendor strategy, systems
o Develop Architecture and Engineering roadmap in conjunction with Architecture &
Security, Compliance and 3LS
o Own the security, compliance, upgrade, patching, provisioning & decommissioning of
infrastructure estate as per published plans
o Provide third line support for all components owned the unit.
o Operational Risk identification & mitigation
o Own the resourcing and capacity plan for the complete ISE area.
o Deliver flexible resource plan ensuring right‐sourcing of work, managing TLR
o Ensure efficient and effective deliveries as part of MFU and delivery hub roadmap. Ensure
timely release of high quality software through various stages of release and handover to
o Provide technical professional contribution to business strategy
o Manage team capacity in line with GMC targets of CP & Field Platform, delivery hub
o Drive business benefit, value creation for BT by planned/proposed work
People and culture
o Build a healthy organization, by building an insourcing and colocation strategy for the unit.
o Improve Engineering capability in BT and subcon teams in line with BT Academy,
profession standards, ALP’s and adopt and embed best practice for agile engineering, test
automation, repeat releases.
o Set & manage short term and long term budget for complete ISE area.
o Manage and improve the cost base, ensuring appropriate levels of controls in place to
govern spend and manage TLC
Define, agree and deliver resourcing strategy plans for the unit ensuring aligned with future capability.
We'll also need to see these on your CV
The skills & experience you need
Relevant, contemporary and industry recognised qualifications where appropriate.
Relevant Degree qualification (typically engineering/science) or equivalent.
Relevant professional experience.
Very Strong technical skills in Java, J2EE, Oracle, Big Data, Kafka, AI/ML etc
Strong exposure to & technical skills in Microservices architecture
Strong trait in problem solving.
Version 1.4 (13 June 2017)
Owner: Performance CofE For internal use only
Effective leadership skills with strong motivational and people management skills that will
influence and drive the team to success.
Demonstrates excellent communication skills with ability to communicate effectively at all levels
within the organisation reaching out when needed to resolve issues.
Demonstrable and proven delivery management skills with a track record of successful deliveries.
Exposure to varied development methodologies – Agile, Waterfall, DSDM.
Shows strength in negotiation both internally and externally to ensure successful resolution of
issues prior to escalation, ensuring that the wider business imperative is not undermined.
Ability to independently drive change within the team that will improve the overall efficiency and
A clear understanding of the business imperatives and how they align with the wider company
An extensive knowledge of the relevant LOB IT BSS/OSS stacks
Client relationships, Authority, decision making and level of independent working
o Senior Director within IT & Mobile
o CIO Openreach
o CIO’s of Communications Providers in UK’s comms industry
o Senior level stakeholders within supplier organization ‐ potential and new vendors
o Interacting with senior stakeholders in Openreach Business organizations – generally Director
o Release Director & POD Directors – delivery and planning perspective over 12 months (high
o L&D partners/Recruitment
o 3 to 5 year Integration Solution strategy for Openreach
o Is held fully accountable for actions taken and decision made both by self and member of the
o Budget setting, monitoring and challenge setting for business area, determining strategy and
o Define and commit strategy to key stakeholders – internal and external
o Define, scope, size the cost and benefit for data management business cases
o Scope, agree and delivery e2e results (measured by KPI) on BC for transformation
o Managing circa £2m IT Spend CAPEX & OPEX, GMC,TLR & efficiency targets (within budget
defined by LoB)
o Supplier decisions on personal and switching suppliers in small areas (below 250K budget). Big
supplier changes go through other senior stakeholders
o Lead independent initiatives to improve quality and productivity of the program deliverables.
o Deliver transformational initiatives to raise bars of excellence.
o Hiring decisions below STST03 level, above STST03 level goes through other stakeholders as
o Delivery of LOB demands within financially approved limits
o In‐sourcing / sub‐con displacement/ sub‐con reduction plans/ targets
o Software productivity and quality targets – QMI etc.
o Your say / CARE (EEI, SMP, PI, WBI)
o Performance management / meritocracy
o Management of major suppliers & contracts
o Production assurance ‐ P1, Incident reduction, weighted defects, Trading reliability targets
o Systems architecture, systems rationalisation & EoSL targets,, IT Security Controls / BTSECS
compliance, Cat A patching, Risk reduction, Resilience & BCM plan implementation.
Why choose us?
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
Job: IT, Systems and Security
Title: Principal, S&IT
Requisition ID: 100446