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BT Employee Experience Manager in Birmingham, United Kingdom

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

The goal of this role is to work with the broader Employee Experience (EX) team to create and embed the employee experience vision. Using expertise, knowledge, insights and strong relationships you will then partner with the business, sometimes via small ad-hoc projects and sometimes via major transformation programmes, to bring this employee experience to life through improved ways of working, processes and technology. This role will employ creativity and strong influencing skills to capture our colleagues’ imagination and ensure they are as excited as we are about our employee experience transformation journey.

You'll have the following responsibilities

  • Acts as an ambassador for employee experience across HR

  • Models the right behaviour by applying and adhering to BT EX standards, framework and toolkit

  • Champions and leads with a human-centred design thinking approach

  • Works closely with the Senior Manager, EX and the wider EX CoE to build and embed an EX foundation across the business

  • As needed, leads and/or supports with user journey creation, user story creation and ongoing EX research and design activity

  • Responsible for working with the business on strategic projects to enhance their use, adoption and knowledge of employee experience

  • Consults and informs key senior stakeholders (e.g. Global Process Owners, Product Owners, HR Operations, Technology, transformation programmes) sharing knowledge and expertise to deliver the expected employee experience

  • Keeps up to date with external EX trends and developments and applies continuous thought-leadership to the way we approach EX in BT

You'll have the following skills & experience

  • Research and analytics: experience of collecting and using employee/user feedback in an improvement programme

  • Human-centred design thinking methodologies and application, ensuring that the Human Experience Management (HXM) system remains relevant and connected to business performance

  • Using EX tools & methodologies (e.g. personas) to drive design

  • Experience leading in change and transformation projects with complex matrix team working and diverse stakeholders

  • Facilitation of workshops & training sessions, including in a virtual setting.

  • Communicating with and presenting to diverse audiences on a range of topics

  • A general understanding of HR - processes and systems

  • Comfortable working with ambiguity; being creative and resilient as we shape our EX approach

Benefits

  • 25 days annual leave (plus bank holidays)

  • 10% on target bonus

  • Pension scheme

  • Shares Plan

  • Flexible benefits: cycle to work, healthcare, etc.

  • Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT at https://www.btplc.com/Careercentre/lifeatbt/index.htm

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job: HR

Title: Employee Experience Manager

Location: GBR %26 Ireland-GBR-West Midlands-Birmingham

Requisition ID: 146105

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