BT * 2nd Line Network Support * in Budapest, Hungary

The Specifics:

The Team: International Airlines Group

Contract Type: Permanent

Work Schedule: Shifts

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As 2nd Line Network Support, you will be in charge of:

  • Ensure Network monitoring, troubleshooting and incident management for routers, switches and access points

  • To provide customer support and ensure good communication based on incident steps

  • Engage suppliers and vendors for remote work

  • Ensure Network troubleshooting and internal resolver groups engagement

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • Taking the responsibility and takes care of the consequences of making a decision

Professional skills:

  • Network Knowledge, ideal Cisco

  • Juniper knowledge is an advantage

  • Computing and I.T basic knowledge is an advantage

Language skills:

  • English on a level

Find out more about the most attractive service centre of Hungary

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Our efforts to become a really good place to work have been honored with the following awards:

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)

  • Best Employer Branding Initiative in the CEE, SSC sector (2018)

  • Most attractive employer, SSC sector (2017)

  • Family Friendly Mentor Company (2018)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

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Job: Customer service

Title: * 2nd Line Network Support *

Location: Hungary-Budapest-Budapest

Requisition ID: 105104