British Telecom Jobs

Mobile British Telecom Logo

Job Information

BT Cash Collector Italy in Budapest, Hungary

You write your story. Speed up your career and move towards your goals every day. Grow with us at BT in Hungary!

What you'll be doing:

As , you will be in charge of:

  • improving cash across the portfolio at every opportunity by encouraging preferred payment methods and educating customers to improve payment patterns, and minimising overdue debt without compromise to customer satisfaction

  • understanding impact of DSO on overdue debt and delivery to targets and ensure promises made to the customer are kept, with proactive contact where failure is anticipated

  • escalating instances where delays are being experienced in resolving customer issues which could result in late payment of invoices

  • achieving and exceeding targets for overdue debt and work package completion are met consistently, ensuring quality and professionalization is not compromised

  • pro-actively planning each collections call ensuring the call in accordance with Collections process, covering all appropriate debts and that a promise of full or part payment is received

  • protecting and developing customer loyalty through Credit Management best practices and knowledge of the Billing process

  • managing daily work across the portfolio based on management agreed priorities, demonstrating and promoting ‘Best Practice’ and sharing learning and knowledge

  • ensuring that these are compliant with the credit management policy and understanding the local regulatory, fair trading and competition rules relating to their work sufficiently to be able to comply with them

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation is an advantage

  • Taking the responsibility and takes care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

  • Professional Italian and English verbal and written

Professional skills:

  • Credit Management skills, Cash collection, Dunning, Dispute escalation in line with agreed process is an advantage

  • Commercial awareness in an international global environment is an advantage

  • Customer Service experience is an advantage

Language skills:

  • English on a fluent level

  • Italian on a fluent level

Find out more about the most attractive service centre of Hungary

Click here at https://sscheroes.com/company/bt-hungary to find out more about BT in Hungary. Follow us on Facebook as well.

Earn More, Learn More. Several special benefits are waiting for you at BT!

You Are Fine, We are fine! Wellbeing and family friendlyness is not just a phrase, living with these values are reality at BT!

Our efforts to become a really good place to work have been honored with the following awards:

  • Best University Programme in Hungary Award - (2018)

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)

  • Best Employer Branding Initiative in the CEE, SSC sector (2018)

  • Most attractive employer, SSC sector (2017)

  • Family Friendly Mentor Company (2018)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

#LI-AV1

Job: Customer service

Title: Cash Collector Italy

Location: Hungary-Budapest

Requisition ID: 134661

DirectEmployers