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BT Customer Support Technician- 2nd line in Budapest, Hungary

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What you'll be doing:

  • Owning, leading and driving issues and representing BT during technical conference calls

  • Handling technically complex incidents and changes

  • Being responsible for cooperating with internal and external stakeholders

  • Being exposed to a wide array of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, BYOD WLAN, VoIP just to name a few) through supporting complex network solutions

  • Home office is available in this role depending on further agreement

This role will suit you if you have the following skills:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes while delivering a service

  • Working with a cooperative and positive attitude in a group setting to achieve common goals

  • Communicating effectively and efficiently while adapting to your audience and getting the message through as intended

  • Ability to comprehend and to oversee various aspects of a problem or a situation

  • Taking the responsibility and taking care of the consequences of making a decision

  • Using all data and information available to analyse and understand a situation, with the aim of supporting decisions

  • Proven experience in delivering effective and engaging presentations to a variety of audiences

  • Focusing on all aspects and details of a task and delivering your output with a high level of accuracy

  • Strengths and abilities that help to oversee processes and guide people toward the achievement of goals is an advantage

  • Ability to find root causes of problems and to focus on their quick and efficient solution

Professional skills:

  • understanding of LAN/WAN/WLAN/IPSec/Switching

  • amiliarity with the following products is an advantage: Juniper, Adva, Ipanema, Meraki, F5 datacenter is an advantage

  • Advanced English is a must due to it being the working language at BT

  • Cisco CCNA Certification is an advantage

Language skills:

  • English on a fluent level

  • Spanish on a conversational level is an advantage

Find out more about the most attractive service centre of Hungary, follow us on Facebook at https://www.facebook.com/BTCareersHungary !

Our efforts to become a really good place to work have been honoured with the following awards:

  • Best University Programme in Hungary Award - (2018)

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)

  • Best Employer Branding Initiative in the CEE, SSC sector (2018)

  • Most attractive employer, SSC sector (2017)

  • Family Friendly Mentor Company (2018)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below or check out our other live vacancies here and find a better match!

Please visit this link at https://www.globalservices.bt.com/en/legal/regulatory-legal-statements/hungary to read about the legal terms of employment with BT in Hungary.

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Job: Customer service

Title: Customer Support Technician- 2nd line

Location: Hungary-Budapest

Requisition ID: 141916

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