BT Security Operations Specialist in Budapest, Hungary

The Specifics:

The Team: Global Customer Service

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As Security Specialist, you will be in charge of:

  • Being part of the Security Operations Center and responsible for change and incident management, customer enquiries, fault diagnosis/resolution and problem management.

  • Troubleshooting customer problems within security domain within the agreed customer SLA’s.

  • Liasing with customer representatives or vendors and support/direct other support staff where appropriate.

  • Undertaking problem analysis e.g. root cause, repeat faults, trends to identify opportunities for improvement and initiate investigation and/or corrective action, where appropriate.

  • Reviewing, advising and implementing firewall changes in line with BT & customer security policies and change control processes.

  • Offering proactive advice on implemented services.

  • Prioritising and organising assigned tickets on basis of criticality or as per customer’s contracts to meet the SLA's.

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Taking the responsibility and takes care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:

  • Hands-on experience in operation and management of security infrastructure

  • Two to five years of hands-on skills of Cisco ASA and\or Checkpoint Firewalls

  • Accredited or Certified either to Checkpoint CCSA or CCSE, Cisco CCNA or CCNP is an advantage

  • Ability to handle changes and incidents independently as per the processes and agreed service levels

Language skills:

  • English on a fluent level

Find out more about the most attractive service centre of Hungary

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Our efforts to become a really good place to work have been honored with the following awards:

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)

  • Best Employer Branding Initiative in the CEE, SSC sector (2018)

  • Most attractive employer, SSC sector (2017)

  • Family Friendly Mentor Company (2018)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

Job: Security System

Title: Security Operations Specialist

Location: Hungary-Budapest

Requisition ID: 101913