BT Security Operations Specialist in Budapest, Hungary
The Team: Global Customer Service
Contract Type: Permanent
Work Schedule: Normal working hours
Home office opportunity: Yes, depending on further agreement
What you'll be doing:
As Security Specialist, you will be in charge of:
Being part of the Security Operations Center and responsible for change and incident management, customer enquiries, fault diagnosis/resolution and problem management.
Troubleshooting customer problems within security domain within the agreed customer SLA’s.
Liasing with customer representatives or vendors and support/direct other support staff where appropriate.
Undertaking problem analysis e.g. root cause, repeat faults, trends to identify opportunities for improvement and initiate investigation and/or corrective action, where appropriate.
Reviewing, advising and implementing firewall changes in line with BT & customer security policies and change control processes.
Offering proactive advice on implemented services.
Prioritising and organising assigned tickets on basis of criticality or as per customer’s contracts to meet the SLA's.
We'll also need to see these on your CV:
Ability to meet the customers’ needs in line with the business requirements
Working with a cooperative and positive attitude in a group settings to achieve common goals
The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
Taking the responsibility and takes care of the consequences of making a decision
Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
Hands-on experience in operation and management of security infrastructure
Two to five years of hands-on skills of Cisco ASA and\or Checkpoint Firewalls
Accredited or Certified either to Checkpoint CCSA or CCSE, Cisco CCNA or CCNP is an advantage
Ability to handle changes and incidents independently as per the processes and agreed service levels
- English on a fluent level
Find out more about the most attractive service centre of Hungary
Click here at https://sscheroes.com/company/bt-hungary to find out more about BT in Hungary. Follow us on Facebook as well.
Our efforts to become a really good place to work have been honored with the following awards:
Best Employer Branding Strategy in Hungary - Gold Medal (2018)
Best Employer Branding Initiative in the CEE, SSC sector (2018)
Most attractive employer, SSC sector (2017)
Family Friendly Mentor Company (2018)
Family-friendly Company (2012, 2014, 2016)
Best University-Business cooperation of the year in CEE (2017)
Best SSC in CEE region (2016)
Best Shared Service of Excellence in Hungary (2015)
Diversity Ambassador Employer (2015)
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Job: Security System
Title: Security Operations Specialist
Requisition ID: 101913