BT Senior Technical Support Engineer (SD-WAN) in Budapest, Hungary

The Specifics:

The Team: DYNS Technical Management

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As Senior Technical Support Engineer (SD WAN), you will be in charge of:

  • You will be providing Senior Technical engineering support capability for a number of multinational customers

  • As the role holder, you will be doing 3rd line incident handling, simply service requests, change execution, network management, and deep troubleshooting.

  • You will be be working on multiple customers in their Nokia Nuage (Agile Connect) and Cisco Viptela (CC SD WAN) network devices.

  • You will be performing proactive, reactive and pre-emptive maintenance actions.

  • You will be working in close cooperation with the higher level of support (like: specialists)

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements is a must

  • Focusing on the objectives and the required outcomes of the processes during delivering a service is a must

  • Working with a cooperative and positive attitude in a group settings to achieve common goals is a must

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience is a must

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation is a must

  • Taking the responsibility and takes care of the consequences of making a decision is a must

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation is a must

Professional skills:

  • CCNP level network knowledge is a must

  • at least 3-5 years professional experiences is a must

  • Deep understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC technologies is a must

  • Familiarity with Nokia Nuage and Cisco SD WAN technologies is an advantage

  • CCNP exam is an advantage

Language skills:

  • English on a conversational level is a must

Find out more about the most attractive service centre of Hungary

Our efforts to become a really good place to work have been honored with the following awards:

  • Most attractive employer, SSC sector (2017)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

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Job: IT, Systems and Security

Title: Senior Technical Support Engineer (SD-WAN)

Location: Hungary-Budapest

Requisition ID: 93902