British Telecom Jobs

Mobile British Telecom Logo

Job Information

BT * Customer Service Desk Representative  (Japanese Speaker) in Debrecen, Hungary

You write your story. Speed up your career and move towards your goals every day. Grow with us at BT in Hungary!

The Specifics:

The Team: BT Global

Contract Type: Permanent

Work Schedule: Shifts

Home office opportunity: No

What you'll be doing:

As Customer Service Desk Representative (Japanese Speaker) , you will be in charge of:

  • Owning, driving, communicating, updating and proactively representing BT in all domains of activities

  • Helping the users with the establishment of service connection and guide them on how to use the service via the usual

  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)

  • Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user's end

  • Work with a variety of business and technical teams to enhance service

  • Provide solutions, workarounds to incidents and problems

  • Provide exceptional service support to the business

  • Understanding the services functions and ready to follow their changes and improvements

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

  • Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession

Professional skills:

  • Confident Windows and MS Office usage is a must

Language skills:

  • English on a fluent level

  • Japanese on a fluent level

Find out more about the most attractive service centre of Hungary

Click here at to find out more about BT in Hungary. Follow us on Facebook as well.

Earn More, Learn More. Several special benefits are waiting for you at BT!

You Are Fine, We are fine! Wellbeing and family friendlyness is not just a phrase, living with these values are reality at BT!

Our efforts to become a really good place to work have been honored with the following awards:

  • Best University Programme in Hungary Award - (2018)

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)

  • Best Employer Branding Initiative in the CEE, SSC sector (2018)

  • Most attractive employer, SSC sector (2017)

  • Family Friendly Mentor Company (2018)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

For Recruitment Notice please check the following link:


Job: Customer service

Title: * Customer Service Desk Representative (Japanese Speaker)

Location: Hungary-Debrecen

Requisition ID: 134844