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BT *Delivery Manager (Spanish English) in Debrecen, Hungary

You write your story. Speed up your career and move towards your goals every day. Grow with us at BT in Hungary!

The Specifics:

The Team: Delivery Management

Contract Type: Permanent

Work Schedule: Normal working hours

Home office opportunity: Yes, depending on further agreement

What you'll be doing:

As Delivery Manager, you will be in charge of:

  • Taking accountability for the successful end-to-end delivery of our customer deliveries for the assigned regions and accounts

  • Ensuring all customer agreed dates and deadlines are met, highlighted and managed

  • Managing any customer escalations and expedites

  • Identifying jeopardies that may affect the delivery timescale

  • Ensuring customer is informed and reporting is on time containing relevant detail

  • Completing and providing Root Cause Analysis

  • Identifying and validating order types, operational client & commercial client and distribute to the appropriate Service Delivery team

  • Setting up and driving customer calls

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes during delivering a service

  • Working with a cooperative and positive attitude in a group settings to achieve common goals

  • Ability to comprehend and to systematically organize the various aspects of a problem or situation

  • Taking the responsibility and takes care of the consequences of making a decision

  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

  • Can do attitude and open for initiatives

  • Ability to work independently

Professional skills:

  • Customer facing experience

  • Microsoft Office

  • MPLS/LAN/WAN knowledge is an advantage

  • ITIL, CCNA, TCP/IP is an advantage

Language skills:

  • English on a fluent level

  • Spanish on a conversational level

Find out more about the most attractive service centre of Hungary

Click here at https://sscheroes.com/company/bt-hungary to find out more about BT in Hungary. Follow us on Facebook as well.

Earn More, Learn More. Several special benefits are waiting for you at BT!

You Are Fine, We are fine! Wellbeing and family friendlyness is not just a phrase, living with these values are reality at BT!

Our efforts to become a really good place to work have been honored with the following awards:

  • Best University Programme in Hungary Award - (2018)

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)

  • Best Employer Branding Initiative in the CEE, SSC sector (2018)

  • Most attractive employer, SSC sector (2017)

  • Family Friendly Mentor Company (2018)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

For Recruitment Notice please check the following link:

https://www.globalservices.bt.com/en/legal/regulatory-legal-statements/hungary

#LI-KD1

Job: Customer service

Title: *Delivery Manager (Spanish English)

Location: Hungary-Debrecen

Requisition ID: 134821

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