BT Technical support specialist (Level 2) in Debrecen, Hungary

Good news! We are hiring Technical Support Specialists for our network operations groups.

What you'll be doing:

As Technical Support Specialis (Level 2), you will be in charge of:

  • Owning, leading and driving issues and representing BT during technical conference calls

  • Handling technically complex incidents and changes

  • Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression

  • Having the opportunity to learn from 3rd line network engineers throughout troubleshooting sessions

  • Being exposed to a wide array of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, BYOD WLAN, VoIP just to name a few) through supporting complex network solutions

  • Finding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern (no worms though)

We'll also need to see these on your CV:

Professional skills:

  • In-depth understanding of LAN/WAN technologies (think CCNA-level knowledge, the certificate is not needed)

  • 1-2 years’ of experience in technical support

  • Familiarity with the following products is an advantage: Juniper, Adva, Avaya, Ipanema, Meraki

  • Advanced English is a must due to it being the working language at BT

Here's what you'll get in exchange

  • Technical and soft skill trainings thanks to our dedicated trainer team

  • Office in the heart of Debrecen

  • Lots of fringe benefits

  • Learning is a perk of the job and it will guarantee that you will have plenty of options to choose from when advancing your career

  • To witness the future of networking due to cutting-edge technologies

Find out more about the most attractive service centre of Hungary

Click here at to find out more about BT in Hungary. Follow us on Facebook as well.

Our efforts to become a really good place to work have been honored with the following awards:

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)

  • Best Employer Branding Initiative in the CEE, SSC sector (2018)

  • Most attractive employer, SSC sector (2017)

  • Family Friendly Mentor Company (2018)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!


Job: Customer service

Title: Technical support specialist (Level 2)

Location: Hungary-Debrecen

Requisition ID: 103104