BT Technical support specialist (Level 2) in Debrecen, Hungary

Good news! We are hiring Technical Support Specialists for our network operations groups.

What you'll be doing:

As Technical Support Specialis (Level 2), you will be in charge of:

  • Owning, leading and driving issues and representing BT during technical conference calls

  • Handling technically complex incidents and changes

  • Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression

  • Having the opportunity to learn from 3rd line network engineers throughout troubleshooting sessions

  • Being exposed to a wide array of internetworking technologies (MPLS, DMVPN, SDWAN, ZScaler, BYOD WLAN, VoIP just to name a few) through supporting complex network solutions

  • Finding out whether you are an early bird or a night owl thanks to the weekly rotating shift pattern (no worms though)

We'll also need to see these on your CV:

Professional skills:

  • In-depth understanding of LAN/WAN technologies (think CCNA-level knowledge, the certificate is not needed)

  • 1-2 years’ of experience in technical support

  • Familiarity with the following products is an advantage: Juniper, Adva, Avaya, Ipanema, Meraki

  • Advanced English is a must due to it being the working language at BT

Here's what you'll get in exchange

  • Technical and soft skill trainings thanks to our dedicated trainer team

  • Office in the heart of Debrecen

  • Lots of fringe benefits

  • Learning is a perk of the job and it will guarantee that you will have plenty of options to choose from when advancing your career

  • To witness the future of networking due to cutting-edge technologies

Find out more about the most attractive service centre of Hungary

Click here at https://sscheroes.com/company/bt-hungary to find out more about BT in Hungary. Follow us on Facebook as well.

Our efforts to become a really good place to work have been honored with the following awards:

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)

  • Best Employer Branding Initiative in the CEE, SSC sector (2018)

  • Most attractive employer, SSC sector (2017)

  • Family Friendly Mentor Company (2018)

  • Family-friendly Company (2012, 2014, 2016)

  • Best University-Business cooperation of the year in CEE (2017)

  • Best SSC in CEE region (2016)

  • Best Shared Service of Excellence in Hungary (2015)

  • Diversity Ambassador Employer (2015)

Create and submit your application by clicking the Apply Online button below, or find a better match from our live vacancies for you!

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Job: Customer service

Title: Technical support specialist (Level 2)

Location: Hungary-Debrecen

Requisition ID: 103104