Job Information
BT Project Professional in Dublin, Ireland
Project Professional
Job Req ID: 34321
Posting Date: 6 Jun 2024
Function: Customer Service
Unit: Business
Location:
Dundrum Road, Dublin, Ireland
Salary: Competitive salary and excellent benefits
Location: Dublin
Closing Date: 25 June
Why BT?
We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
Why BT Customer Service
In Ireland, we operate globally and deliver locally, serving multinational corporations, indigenous exporters and public sector organisations in every segment of the Irish economy, as well as other major communications providers through our wholesale channel. Our portfolio is a powerful combination of cloud services, global networking, IT integration, carrier voice and data services, contact centre solutions and professional security expertise, enabling customers to solve complex business communications requirements on a global scale.
In Customer Service, we exist to serve our customers and allow their businesses to be successful by delivering leading edge technology and ensuring it operates successfully at all times. The technology we provide allows Businesses & People to go about their daily lives and is crucially important in the many sectors we serve including; Tech, Financial Services and Life Sciences.
Why this job matters
Our project managers make great things happen for our customers and our business.
You will be making sure we deliver what we promise, when we promise it. You could be working with a range of customers, from small project start-ups to large, multi-national corporations.
For customers you'll be providing excellent customer experience, enhancing lives and improving businesses. For BT you'll be driving more efficient and effective ways of working within our organisation.
What I'll be doing - your accountabilities
You will be managing the delivery of BT Products and solutions to our customers locally and around the world to defined time, cost and quality standards. You will be in direct contact with our customers, BT Teams and Third parties, managing and coordinating the activities to achieve Customer and BT goals.
You’ll be responsible for:
Planning and Oversight – you’ll produce plans, logs, and schedules, and track these. You’ll conduct kick-off meetings, supplier and customer checkpoint meetings, and highlight reviews, and produces reports, agendas, and notes for same. You’ll facilitates technical and project workshops.
Team Management – You’ll mobilise cross-functional project teams and manages them during the implementation by coordinating their activities and holding them to account for their technical deliverables.
Risk Management – You’ll operate as a risk manager and apply risk analysis techniques. You’ll produce exception and recovery plans and makes effective use of the escalation mechanism.
Change Management – You’ll operate as a configuration or change manager and be able to implement and operate a configuration management policy and baseline.
Financial Management – You’ll produce PM estimates of effort for new work. You’ll provide and assure actual and forecast information for project financial reviews and project closure so that you’ll keep the project on track financially and escalate variances as appropriate.
Stakeholder Management – You’ll apply relationship management skills and be able to build and own client and stakeholder relationships at middle and senior management levels.
Skills required for the job
You'll have experience in customer facing project management in the telecoms sector with a track record of commercial and/or technical achievement and profit improvement, revenue growth and cost reduction.
You'll have the ability to deliver to tight times scales, innovate and 'think outside the box' to deliver products and solutions that meet customers stated requirements.
You'll have exceptional communication, interpersonal and relationship management skills along with strong influencing skills.
You’ll have proven ability to manage virtual teams and foster collaborative team working across customers, internally and with third party suppliers
You’ll be able to provide clear evidence of managing customer and internal stakeholders to set and manage expectations together with effective communication skills at all levels
You’ll have a proven track record of delivering projects while managing requirements to avoid scope creep
A degree/professional qualification is desirable however it's more important to us that you bring the right level of experience, capability and desire to succeed
Prince2, Agile and/or similar Project Management Methodology Qualifications
Experience you would be expected to have
Mandatory:
Experience in customer facing project management roles
Exceptional communication, interpersonal and relationship management skills
Ability to continuously strive for better ways of working to meet and exceed customer expectations
Excellent time management skills with aibilty to innovate and 'think outside the box' to deliver products and solutions that meet customers stated requirements
Preferred:
Strong influencing skills
A degree/professional qualification is desirable
Experience in telecoms sector is an advantage
Connected leaders behaviours
Customer Champion
Collaborative Partner
Change Agent
Key decisions
- Will have overall ownership of issues within projects and overall accountability for delivery of these projects for our customers.
Benefits
BT Ireland has recently received accreditation as a “Healthy Place to Work” by the Healthy Place to Work Institute.
We’re committed to providing great rewards to the people who drive our success. That’s why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience, and qualifications.
As you grow and develop, your benefits will grow with you. What shape they take all depends on what direction your career takes.
• Encouragement of Flexible working
• 10% annual on-target bonus
• 6% employer contribution to the BT Ireland Pension Scheme to plan for your future financial health
• Healthcare cover for you to plan for your future health whilst participating in our wellness programme with a calendar of activities
• Life Assurance from 1st day of employment (4 times basic salary)
• Permanent Health Insurance cover (income continuance)
• 25 days of holiday entitlement, and the opportunity to buy up to five more days every year
• There’s also great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Free broadband if our service is available at your address
• Opportunity to buy BT shares, and share in our future success with tax-advantaged employee saving plans
• Opportunity to take time off for volunteering, and we’ll help with your fund raising too
• Subsidised sports and social club
• Please check out our diversity and inclusion information section to learn about BT Ireland’s passion and commitment to D&I
Why this job matters
The Project Professional supports the planning, execution and delivery of complex projects through all specific phases, in alignment with BT Group strategies and external customer contractual requirements.
What you’ll be doing
Works with an integrated team in the delivery of end-to-end small-scale projects/ programmes contributing to commercial benefit, deliver on time, within budget and to agreed quality criteria from conception through to market launch and transition into operations.
Supports complex and large-scale projects with regional impact (cross-functional), coordinating through delivery of execution, analysis, recommendation and implementation whilst ensuring a base level of technical specialism proficiency.
Supports issue escalations, identifies project risks, dependencies and project changes, ensuring timely intervention and communication to stakeholders.
Supports the development, documentation and implementation of projects and change initiatives in line with BT Group policies and strategies, defining and maintaining realistic project plans and tracking project finances and progress against agreed quality and performance criteria.
Supports timely reporting on project performance and where decision making is required, providing all information needed to enable well-informed decision making.
Reviews, suggests and executes process improvements and efficiencies with the engagement and delivery models.
Supports the definition, documentation and execution of small projects or sub-projects, agreeing and reviewing project approach, engagement and communications plans, and quality and performance criteria with project partners.
Supports in the implementation of ways to improve working processes within the area of Project/Programme Management & PMO.
Facilitates effective working relationships between team members, and develops business/ customer and partner relationships, handling problems and issues, collecting and disseminating relevant information.
Proactively identifies and manages risk through regular assessment and diligent execution of controls and mitigations, proactively raising any concerns.
Ensures project delivery activity complies with the commercial obligations, risks and interdependencies defined within external delivery contract for their projects.
The skills you’ll need
Business Case Development
Business Strategy
Financial Management
Continuous Improvement
Requirements Gathering
Change Management
Scheduling
Governance & Assurance
Project Quality
Business Analysis
Agile Methodologies
Requirements Management
Technical Reporting
Project/Programme Management
Decision Making
Growth Mindset
Risk Management
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.