BT Regional HR Manager (various locations) in Exeter, United Kingdom

Regional HR Manager

Various locations in the South West, Midlands and Northern Ireland

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

You will work closely with the business leader in the region and across the contact centre sites to drive the HR plan for Service. The job feeds into the senior leadership teams providing insight on local isues that impact our people and may hamper our delivery of ever improving customer experience. This role works closely with regional recruitment and training teams to ensure the best journey for each person in our contact centres, by understanding the needs of the contact centres and the dynamics of the external environment, supporting engagement strategies that compliment the brand in the community and uses bottom up insight to ensure the balance between national and local approaches works for their area.

We are looking for multiple candidates who can cover either of the following regions:

  • South West - Truro, Exeter and Plymouth

  • Northern Ireland - Enniskillen and Belfast

  • Midlands - Stoke, Sandwell and Leicester

What you'll be doing

  • Deliver people plan outcomes for a region or significant contact centre (c. 1000 FTE)

  • Partner with the business to implement a range of effective HR solutions that has site or geographical impact

  • Coach senior leaders within the respective site or geography to build and develop leadership capability.

  • Support people transformation and change programmes in the site or region.

  • Deliver improvements in operational HR outcomes like attendance, absence, engagement etc resulting in business improvement

  • Delivers across a range of HR practices such as workforce management, performance, employee engagement, and talent & leadership development.

  • Accountable for influencing, leading and partnering with the business, ensuring all business activities are carried out in accordance with local legislative requirements, which enhance and protect BT for now and the future.

We'll also need to see these on your CV

  • Knowledge and broad experience of HR, covering a breadth of activities ideally from an HR generalist background; Strong technical HR skills – good technical HR knowledge and it’s practical application.

  • Experience in driving and delivering people change

  • Begin and ends with the customer - places the achievement of excellent customer solutions at the heart of the organisation.

  • Thinks and acts commercially: good analytical skills, and commercial awareness.

  • Understands the agenda of the business.

  • Proven ability to influence and coach.

  • Strong relationship building skills to form trusted working relationships.

  • Demonstrable professionalism with a proven ability to operate in a matrixed business environment, including external partners such as councils and unions.

  • Understands the key drivers of change and people impacts and uses a range of change management tools and techniques.

  • Demonstrates good understanding of how to support Diversity and Inclusion and their impact within the business.

Why choose us?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

• Competitive salary and on-target bonus plan

• World-class training and development opportunities

• 25 days’ annual leave (not including bank holidays)

• Discounted broadband, mobile and TV packages

• Car allowance (dependent on your role)

• Share option and pension scheme programmes

• Automatic enrolment into our ‘Sales as Profession’ community

• Flexible benefits to fit around you


We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: HR

Title: Regional HR Manager (various locations)

Location: GBR %26 Ireland-GBR-Devon-Exeter

Requisition ID: 102676

Other Locations: UK %26 Ireland-United Kingdom-Leicestershire-Leicester, UK %26 Ireland-United Kingdom-Staffordshire-Stoke-On-Trent, UK %26 Ireland-United Kingdom-Cornwall-Truro, UK %26 Ireland-United Kingdom-Devon-Plymouth, UK %26 Ireland-United Kingdom-Fermanagh-Enniskillen, UK %26 Ireland-United Kingdom-Antrim-Belfast