BT Business Capability Design Authority in GBR, United Kingdom

Business Capability Design Authority

London ideally (other locations considered)

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

We are launching a new Business Architecture discipline and approach in Fibre and Network Delivery (FND) this year, with further roll-out across the rest of Openreach planned in 2019.

This role is accountable for the designing and mapping the business architecture to FND products, services and functions.

The sucessful individual will ensure that the business architecture reflects the business needs and helps to frame compromises in pursuit of establishing holistic business ecosystem perspectives.

What you'll be doing

  • Accountable for establishing a Capability Map baseline to represent a non-redundant view of what the business does.

  • Modelling the impact to the business for specific strategies, goals, objectives and functions.

  • Responsible for establishing and evolving a business architecture practice.

  • Setting the objectives for business architecture, maturing the practice, upskilling the team and implementing a governance structure.

  • Responsible for assessing and improve Business Architecture maturity from an initial concept stage through to a fully integrated business capability.

  • Responsible for monitoring the central capability catalogue for changes and ensuring the Openreach view is kept synchronised.

  • Becoming an expert user of ARIS-Connect to document the capability maps.

  • Accountable for setting up the underlying attributes for each capability in the catalogue; linking Systems, Process and People to each capability.

  • Working across other Openreach business units to advocate the use of the business architecture to deliver e2e value.

  • Business Architecture objectives, governance and engagement models.

  • Setting the FND business architecture approach and alignment with BT Group and BT Technology-driven ‘business capability’ approach to process and procedure definition.

  • Coaching the rest of the team in Business Architecture principles and thinking.

  • Creating a Business Architecture centre of excellence in FND

We'll also need to see these on your CV

  • extensive background in business architecture blueprints and industry recognised models such as eTOM.

  • Advanced communication skills to create and socialise the evolution and application of the business architecture.

  • Patience to work collaboratively to ensure that the business architecture reflects the FND business.

  • Knowledge of related disciplines that include: operations, strategic planning, product management, portfolio or programme management, business analysis, customer experience, process design and IT architecture

  • Courage to challenge the status quo and traditional jargon with the goal to create clarity required to frame business objectives focused on delivering stakeholder value.

  • Ability to work with a variety of stakeholders that range from senior operational managers and products managers to business analysts and IT architects.

  • Graduate / MBA or equivalent professional experience

  • Demonstrable experience in business architecture and business capability methodologies, including best practice in process design.

  • Proven influencing and stakeholder management skills

Why choose us?

Openreach is Britain’s digital network business. We’re a wholly owned and independently governed subsidiary of the BT Group. We’re over 30,000 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses - large and small - to the world.

Our mission is to build the best possible network, with the highest quality service, making sure that everyone in Britain can be connected. We work on behalf of more than 590 communications providers like SKY, TalkTalk, Vodafone, and BT, and our fibre broadband network is the biggest in the UK, passing more 27.4 million premises. We’re also the platform for Britain’s thriving digital economy, which is the largest in the G20. We have an ambitious plan to deliver the better service, broader coverage and faster speeds that our customers are demanding of us. We continue to make superfast broadband speeds available to thousands of homes and businesses every week and we’re now embarking on the next big infrastructure build of our generation. We’ll be building ultrafast Fibre to the Premises technology to three million premises by the end of 2020, and we have an ambition to reach 10 million by the mid-2020’s under the right conditions.

Openreach remains an important part of BT but being more independent and treating customers equally is how Openreach contributes to the success of the Group.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.


Job: Business development

Title: Business Capability Design Authority

Location: GBR %26 Ireland-GBR

Requisition ID: 104335