BT Graduate Programme- Client Service Management in GBR, United Kingdom

About this role

This role is right at the centre of delivering high profile projects; projects which will enable us to provide world-class customer service.

You could be involved in complex transition and transformation activities, improving service design, delivering new services to a customer and process transformation or providing customers with in-life customer service support.

And your team could be based anywhere in the world!

Throughout your rotations you will take on many new skills but you won't be stuck in a classroom to learn them. You will be coached and mentored. With a mix of Face to Face training, Financial and Commercial Awareness training and learning how to communicate the BT way, there are lots of ways to develop in this role.

And did we mention that you might get to meet your team as part of your rotations? You know, the ones that are based anywhere in the world?!?

Key features

· Opportunity to study towards APM assessment and LSS training

· Rotational role across many different business areas

Our promise to you

· You’ll be given the support you need from your team and manager to make sure you’re able to succeed in your role and studies

· Working on projects with real business impact

This programme is a great door opener for roles in project management, client services delivery and senior service manager roles – but those are just a few suggestions. The opportunities are endless.

If you’re not really one to stand still and are itching to continue that journey after university, there’s a whole world of discovery for you here at BT. Whichever role you join us in, it’s vital that you demonstrate a great fit with our culture, our purpose and our focus on putting customers first. We’re also looking for:

  • Team players

  • Results driven workers

  • People who love to learn and develop

  • Those who embrace change

  • Workers who will take ownership

  • The ability to network and forge relationships with others

  • Those who can innovate and drive improvements

  • The ability to apply commercial awareness

We value diversity and inclusion, which is why we encourage and welcome applications from absolutely everybody! It doesn’t matter about background, university or degree course.

We hire with the future in mind – yours as well as ours. We’re always thinking about what we can offer you, even ahead of your first role. If you join the BT team you’ll have the chance to explore many areas of our business, as well as our products and different global locations. We want to give you everything you need to achieve your full potential, while helping you build a career you genuinely love.

It’s worth bearing in mind that we also have academic entry requirements which are tailored to role types. For our business analysis and improvement programme they are:

  • 2.1 degree OR 2.2 degree with additional post grad degree

Job: Business - Business Management

Title: Graduate Programme- Client Service Management

Location: GBR %26 Ireland-GBR

Requisition ID: 100196