BT Senior Credit Risk Analyst - Recoveries - 12 month FTC in GBR, United Kingdom
Senior Credit Risk Analyst - Recoveries - 12 month FTC
Location: St Pauls or Hatfield
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
An exceptional opportunity to be part of the BT Group Customer Billing - Credit Risk and Fraud Team, Responsible for managing credit risk across all LOB’s. Credit Risk is made up of teams that specialise in different elements of the customer lifecycle and this role is principally concerned with Recoveries management.
To ensure that credit risk Recoveries Strategies are designed with 3 core objectives:
To optimise financial recoveries and cost dynamic in line with business goals.
To design simple, highly effective strategies which can be delivered by external Debt Collections Agents or through Panel management services.
Customer journey is considered in all risk lead interactionsProactively review existing strategies to ensure they meet the requirements set out above. Design and implement new strategies to optimise compulsory churn and Bad Debt performance. across all consumer post pay portfolios.
What you'll be doing
Continuous review of Recoveries strategies
Develop regular detailed analysis & reporting of recoveries strategy performance covering all post pay consumer products in order to inform decisions on use of external Debt Collections Agents, Debt Purchasers and Legal firms to provide best in class approach for BT/EE. Ensure ability to produce analysis based on in house data rather than relying on data supplied by external agents.
Production of Debt Sale files
Drawing together data from several sources, produce accurate debt sale files to be supplied to external purchasers as part of recoveries strategy. Files to be produced in line with agreed plans. Recommend changes to file content to meet purchaser requirements or to enhance appeal of the portfolio in the marketplace. Support manager in due diligence sessions with potential purchasers
Development and maintenance of Forecasting models covering anticipated DCA recoveries and Debt Sale revenue together with commission costs in order to support budgeting process. Review existing forecasting models to improve accuracy and ensure they reflect any planned business changes.
Compulsory Churn Management
Ensure regular reporting identifies any performance issues that could impact Compulsory Churn. Work with Recoveries Consultant to identify, quantify and implement new initiatives to optimise Compulsory Churn performance across all LOB.
External Supplier Management
Develop and maintain highly effective relationships with panel of external DCA, Debt Purchasers and Panel Management Partners. Participate in program of DCA Audits to ensure compliance and operational procedures meet BT expectations.
Take ownership and investigate customer complaints to establish route cause. Where necessary provide guidance to Customer Relations to resolve individual complaints. Make recommendations to improve policy and process to enhance customer experience and reduce complaints. Participate in regular sampling of customer calls, recommending actions to resolve any identified issues with individual DCA.
Build effective working relationships with key stakeholders in different functions (Sales, Marketing, Customer Services, Retail & Finance) to ensure clear understanding of Customer Risk issues & drivers. Work closely with other Credit Risk teams to understand their specific issues to use their performance data to support a consistent message to stakeholders.
Ensure regular contact with Project teams & operational areas to establish Credit Risk as clear owners for relevant strategy & Recoveries treatments. Ensure the team are engaged in discussions on changes to system or process at an early stage to be able to influence the outcome in line with Credit Risk values.
Ability to communicate & influence to senior stakeholders.
We'll also need to see these on your CV
Experienced, flexible and driven individual ideally with a background in supporting the management of collections or recoveries strategies.
Experience of high volume consumer credit risk environment & systems.
Must have experience in the Telecommunications domain.
Excellent analytical, problem solving, and communication skills.
A strong team player with good motivational skills.
Ability to work with minimum supervision.
Excellent knowledge of SAS.
Flexibility to travel if required.
Why choose us?
We are looking for ambitious high-achievers that have proven themselves . Teamwork is the key to our success. You’ll fit right in our team from a wide variety of backgrounds all driven to make a real difference for BT.
BT offer a structured career ladder recognising and rewarding strong performance. We offer great development and learning opportunities to help round out your skillset and progress in the way that is best for you.
We offer a strong benefits package, including free broadband, TV and Sport for all employees, an on target bonus scheme, discounted share schemes, a pension scheme and much more.
At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.
If you feel that you fit the bill in terms of skillset and can add value in this challenging environment, we are keen to hear from you!
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
Title: Senior Credit Risk Analyst - Recoveries - 12 month FTC
Location: GBR %26 Ireland-GBR
Requisition ID: 105984