BT Business Sales Advisor - Glasgow in Glasgow, United Kingdom

Customer Development Agent


Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

This is an exciting opportunity to join a new team in our already thriving Glasgow office. The right candidate will need to be available to work between 8am - 8pm Monday to Friday. Saturday's may be required.

The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated as part of an Outbound calling campaign, primarily (but not exclusively) to existing BT customers. The key focus will be on re-signing, retaining, cross-selling and up-selling to that customer base. Quality in-life and out of contract Outbound contact will enable greater engagement with our customer base which will enable customer churn reduction and ARPU (Average Revenue per Customer) increase.

What you'll be doing

Primarily the role will be to Outbound contact BT’s inlife customer base and to retain, re-sign, and cross-sell/up-sell across BT SMEs volume product portfolio of Lines, Broadband, Mobile and Cloudphone. This will include cross-portfolio selling between BT and EE brands

Achieve all business targets as defined in the relevant Pay Plan whilst ensuring compliance and quality obligations are adhered to.

Achieve all quality measures as defined by the business

Ensure a strong understanding of BT’s products and services to be able to effectively retain and acquire customers and ensure that the customer’s needs are being appropriately met.

Identify quickly and accurately, when the customer has a particular issue that will require support from another part of BT, and to transfer that customers in line with defined policy.

To be proficient and compliant in the use of the relevant systems, PC, Telephony and all other standard BT office automation systems such as e-mail and the intranet.

Ensure absolute accuracy with order entry and data entry onto the appropriate systems. Ensuring that external and internal customer details and requirements are met at all times.

To behave in accordance with BT Code of Conduct, BT Values and prescribed job standards including sharing learning and contributing to the wider performance of the team.

We'll also need to see these on your CV

Proven track record within a Sales Environment - (F2F or via Telephone)

Highly self-motivated

Focused on delivering great customer service




Excellent telephone manner

Experienced in use of PC, including Word, excel, Microsoft Outlook (e mail)

Why choose us?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for. We’d love you to be part of our future.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: Customer service

Title: Business Sales Advisor - Glasgow

Location: GBR %26 Ireland-GBR-Lanarkshire-Glasgow

Requisition ID: 101191