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BT User Research Specialist in Gurugram, India
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Date: Apr 9, 2024
Location: Building No 14 Sector 24 & 25A, Gurugram, India
Company: BT Group
Why BT?
We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.
Why this job matters
The User Research Specialist independently executes a range of advanced activities within a multi method research arm aiming to translate business and design questions into key research findings that drive the understanding of users in turn shaping product strategy and end user experience.
What you’ll be doing
Delivers the user research strategy across multiple verticals together with colleagues from product design, market research and product management and ensures knowledge sharing across the company
Drives the adoption of multiple user research methods across all product teams, driving the user research process moving towards a capability approach on appropriate methods and when possible, to allow scaling of research activities across all product teams
Contributes to the user research discipline in the education of stakeholders and developing a shared approach for qualitative and quantitative research encompassing various methodologies like remote and on-site studies, user and stakeholder interviews, usability testing, online surveys, user journey mapping, and more
Drives the execution of research programs and road mapping, as well as management of resources on the identified research programs
Synthesises and prioritises research topics across the organisation, working with design leadership and cross-functional product groups
Delivers complex programs and the execution of studies for foundational research, competitive analysis, usability and design research, and other prioritised areas
Champions, continuously develops and shares with team knowledge on emerging trends and changes in the user experience field
Mentors other user experience researchers, helping to improve the team's craft and meet ambitions as well as act as a technical resource
Implements continuous improvement opportunities to improve the user research processes
Experience Required
• Experience across B2B and/or B2C research
• Stakeholder management & influencing
• Behavioural science & psychology approach - a relentless empathetic curiosity about people and their behaviors. In-depth social and human centered observational research methods
• Qualitative user research & usability testing - discovering issues and user needs through regular qualitative learning, using a wide range of research methods including moderated lab-based and unmoderated testing
• Quantitative behavioral analysis - feeding data & analytics into the qualitative process to drive further understanding of users' actions
• Formative and summative user research activities - including exploratory methods, interviews, ethnographic studies, mental modelling, card sorting, etc
• Behavioral science approach of the digital team members - running research sessions, fully involving and up-skilling others on research activities knowledge & abilities
• Running the lab facilities and capability - enabling large scale daily user research
The skills you’ll need
User Flows
User Interviews
Design Strategy
Persona Mapping
User Journey Mapping
User Experience Research
Wireframing
Qualitative & Quantitative Analysis
Data Analysis
User Centred Design
Accessibility & Inclusive Design
Usability Testing
Decision Making
Growth Mindset
User Research
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.