BT Senior Engineer - Bristol or Hatfield in Hatfield, United Kingdom
Bristol or Hatfield
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
Customer Centric Operations are accountable for the smooth, cost effective running of the mobile network(s) and all customer facing services, as well as the definition and running of key operational processes for Network Services, this role is required for the MDS team.
- What difference can you make in this role?The MDS team is responsible for the delivery and 24/7 operation of Data Services and associated systems within the EE network, providing the best network solutions with the best customer experience and interaction with EE/BT.
What you'll be doing
Ownership and responsibility of all security related processes and procedures for the team. This includes Access Control, Patching and Vulnerability Management - ensuring the team's adherence to ISO27001 controls, CAST Critical controls and adherence to Security standards.
Responsible for co-ordinating of support in all operational aspects of data products, systems, and services offered to business, MVNO and/ or retail customers.
Develop the skills to act as an expert in the technical area of the business critical mobile data technology, systems and services both external and internal. Recognised as an expert in the technical area of the business critical mobile data technology, systems and services both external and internal.
Responsible for end to end service availability, co-ordinating incident resolution and configuration management, ensuring CDR integrity, revenues protection and ensuring capacity requirements are highlighted.
Responsible for patching and security activities for all supported nodes within the mobile data services. Manage and provide guidance to the team on how security patching needs to be carried out, maintain secure access and ensure all OS vulnerabilities are identified and normalised.
Ensuring that data services and associated systems deliver the required levels of service to protect a key business revenue stream, including availability and operational performance, in order to meet or exceed the overall service KPIs as measured by Service Management.
Technically participate in maintaining effective incident, change, problem, identify business risk. Maintaining existing systems and services whilst successfully introducing upgrades, new system/product/ services, and configuration changes. Own the communication to ensure that effective incident, change, problem processes are met. Own and identify business risk. Deliver high availability on existing systems and services whilst successfully managing upgrades, new system/product/services, and configuration changes.
Participate in 24x7 operational support to the TOC by means of a callout rota. Manage and ensure a 24x7 operational call out rota is effective in supporting the TOC.
Responsible for early Operational engagement into the Time To Market processes ensuring Operational needs are fulfilled and concerns elevated
Ensuring that services and systems have sufficient monitoring and alarming. Comply with System/Service integration process and ensure alarms and monitoring is regularly reviewed and continuously improved upon Drives effective collaboration to ensure that the data services team works co-operatively with other groups and 3rd parties, including but not exclusive to design and service management to improve service performance and quality.Provide in service support to both internal and external customers
Ensuring that the data services team works co-operatively with other groups and 3rd parties, including but not exclusive to design, service management to improve service performance, service quality and ensure smooth service/system introduction.Provide input in service support to both internal and external customers
Producing and maintaining system/service support documentation. Oversee the production and maintenance of system/service support documentation.
Developing new and improved tools for automation of tasks, improving resolution times of faults and customer issues, whilst providing improved visibility of service performance to the wider business. Providing expertise in developing new and improved tools for automation of tasks, improving resolution times of faults and customer issues, whilst providing improved visibility of service performance to the wider business.
Support the delivery of and influence the strategy for mobile data services advising on and initiating where necessary related innovations in service development (new tools, procedures, change to service design).
Participation in post incident reviews, support the implementation improvement opportunities identified via service improvement plans. Lead the technical aspects of post incident reviews, drive the implementation of improvement opportunities identified via service improvement plans. Co-ordinating the resource for their successful implementation.
Identifying and support activities which would improve performance/service to the customer or reduce cost of operation. Drive initiatives and support activities which would improve service to the customer or reduce cost of operation.
Supporting other team members with knowledge transfer, and providing training to internal and external teams where necessary. Responsible for identifying training opportunities and to facilitate and support other team members with knowledge transfer, providing training to other teams where necessary.
We'll also need to see these on your CV
§ Outstanding knowledge of EE data services end to end, architecture and processes. In depth knowledge of internet services, HTTP, FTP, DNS.
§ Erlang expertise.
§ In depth knowledge of PDF, DMC, IFUP, PPP and all Erlang applications.
§ Knowledge of server administration. Knowledge of server administration, Linux, Unix and windows.
§ In depth fault diagnosis ability to packet level on multiple platforms and operating systems.
§ Extensive knowledge and experience of incident, performance, configuration and problem management.
§ Extensive knowledge of integrating and implementation of software, hardware and applications.
§ Extensive experience managing the expectations of internal and external customers and bringing new propositions into service
§ Experienced in a 24x7 real time, service support environment
§ Experience of handling & resolving operational incidents
Nice to have:
§ Vendor relationship and negotiation experience
§ Unix Scripting
Why choose us?
We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure. To delivering large scale technology infrastructure like the creation of BT Sport.
Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for. We’d love you to be part of our future.
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
Title: Senior Engineer - Bristol or Hatfield
Location: GBR %26 Ireland-GBR-Hertfordshire-Hatfield
Requisition ID: 95254