BT CMO/PMO Support - Business Operations in Ipswich, United Kingdom

CMO/PMO Support - Business Operations Support

Location: Ipswich or Cheltenham

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

As an active member of the PMO team you will support the wider Business Operations team and contribute directly to it meeting its objectives, goals and targets. You will provide Business Management, Commercial and Finance support and work to a high degree of accuracy and with the use of own initiative. You will have the ability to communicate with stakeholders within BT and externally. E.g. suppliers and customers.

You will be main point of contact for support and as such you will support the implementation of unit wide policy, standards, and guidance; respond to queries, meet deadlines while being professional at all times.

What you'll be doing

  • Billing – As part of the wider team, collate data for the production of accurate monthly customer invoices and associated Billing Reports on key projects to time frames.

  • Debt Management activities - Report and escalate billing and debt issues to senior management as appropriate. Engagement with the customer and/or suppliers on behalf of BT when necessary.

  • Reporting -Assist with the provision of business management reporting : forecasting, recording actuals, dept management, RFT.Attend associated calls, and conduct related activities as defined by process.

  • Procurement activities including : Tracking requisitions, purchase orders, and receipt of goods prior to payment. Verification of labour spend against timesheets. Support the preparation of catalogue quotations, and acquire relevant approval following process.

  • Task support – create and maintain projects and tasks on the BT time booking systems (clarity), Raise and manage resourcing requests for key Contracts

  • RFT – As a collective team - monitor RFT and performance metrics e.g. delivery to time (milestones), costs and scorecard KPIs.Collate and verify results prior to submission.

  • Team working : Working as part of the collective team : Assist the wider team when processing commercial documents e.g. Contract Variations and maintaining associated logs. Provide assistance to Head of Business Operationsand wider GES as needed. Provide cover for team colleagues for critical tasks as required.

We'll also need to see these on your CV

  • Good communication skills and be able to present data clearly.

  • Proficient with Microsoft Applications, in particularly Excel

  • Awareness of SharePoint and Clarity

  • Ability to follow key business and quality processes.

  • Financial and business awareness i.e. cost tracking and reporting

  • Knowledge of IBUY and Markview.

  • Be professional at all times

D ue to the nature of the work our team undertakes, you’ll need to be security cleared to be able to join us. This means you’ll need to meet our residency criteria*

Why choose us?

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, proving the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people.

With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

*You must be born or naturalised British Citizen and one of your parents must be a British Citizen or have substantial ties to the UK. Candidates must normally have been a resident in the UK for nine of the last ten years prior to their application and this is particularly important if you were born outside of the UK. You’ll still be considered if you have, for example, served overseas with HM Armed Forces or in some other official capacity as a representative of Her Majesty’s Government, studied abroad or lived overseas with your parents.


We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

To Be Defined

Job: IT, Systems and Security

Title: CMO/PMO Support - Business Operations

Location: GBR %26 Ireland-GBR-Suffolk-Ipswich

Requisition ID: 105817

Other Locations: UK %26 Ireland-United Kingdom-Gloucestershire-Cheltenham