Job Information
BT Digital Trading Manager (Digital : Consumer / messaging) in London, United Kingdom
Digital Trading Manager (Digital : Consumer / messaging)
Job Req ID: 34483
Posting Date: 14 Jun 2024
Function: Product & Propositions
Unit: Digital
Location:
One Braham (4140), London, United Kingdom
Salary: Competitive, with BT benefits
Why this job matters
Flexible working, 3 days a week together in our London or Manchester office
BT’s digital channels account for >20% of PAYM sales to new and existing mobile customers, with growth ambitions to make this the ‘channel of consumer choice’ over 2-3 years. This is supported by an investment plan to drive digital transformation across sales and service. This role is accountable for driving commercial performance for customers engaging with the app and web for services via messaging and conversation as well as Aimee Commerce. This role will support the Prodcut Leads across messaging, conversation and Aimee Sales - and deliver In line with the Consumer Strategy / MTP
What you’ll be doing
Responsible for weekly performance reporting and insight for Aimee Service and Sales
Presenting performance insights in weekly and monthly steerco’s and recomenndations to improve performance
Business casing all messaging service initiatives and getting sign off from key stakeholders as per the governance model
Building the Aimee Sales business cases as we grow the sales channel. The business case will need to underpin the sales commerce roadmap and FY25 goals
Support in sizing and foreasting initiatives which will deliver the full year cost base reduction targets. Working with Product Leads and Finance to highlight risk and opportunities to the original plan
Being the key point of contact for anything Messaging / Conversation / Aimee related from a Commercial Digital perspective
Specific Skills and Experience
Ability to gain support for commercial decisions and recommendations across the following stakeholders:
Consumer Finance
Consumer Commercial Channels
Consumer Customer Service Channels
Marketing
Digital
Knowledge of the UK telecoms market including understanding the service levers within a digital channel
Strong commercial background in data driven product insight. With excellent knowledge of product KPIs, and ability to draw insight from the numbers and translate to business requirements
Experienced in customer life cycle opportunities with a strong feel for opportunities and risks supported by strong commercial acumen.
Ability to make fast decisions often without complete information based on experience and knowledge to the market and key competitor behaviours.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Benefits
Competitive salary
25 days annual leave (plus bank holidays)
10% on target bonus
Life Assurance
Pension scheme
Direct share scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV with TNT Sports and NOW Entertainment
50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
Diversity & Inclusion
We hire for culture add, not culture fit. We embrace and encourage everyone to bring their unique personalities to the team, fostering an environment where they can freely express themselves with confidence and support. Our commitment to hiring people from diverse backgrounds enhances our team's values and enriches the quality of our work, allowing us to collectively achieve more than the sum of our individual contributions.
How to Apply
It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
Why this job matters
The Commercial Specialist executes a range of workstreams in delivering large and complex commercial and contract processes, managing and monitoring major deals across the BT Group's services and product portfolio, managing risk and controlling cost.
What you’ll be doing
Drives successful outcomes through partnering alongside customers and sales teams on contracts.
Contributes to structure development for large, complex opportunities.
Manages the P&L for specific contract sizes featuring a significant amount of complexity.
Leads stakeholders in the resolution of high-risk contact related issues and challenges.
Contributes to and influences growth opportunities through effective contract management and contract quality management.
Identifies and manages risk through regular assessment and diligent execution of controls and mitigations, proactively raising any concerns.
Mentors other professionals in team, helping to improve the team's abilities by acting as a technical resource.
Champions, continuously develops and shares with team knowledge on emerging trends and changes in the commercial environment.
The skills you’ll need
Commercial Management
Regulatory Compliance
Relationship Building
Cost Optimisation
Problem Solving
Service Level Agreement Management
Risk Management
Commercial Strategy
Contract Management
Negotiation
Commercial Acumen
Strategic Planning
Data Analysis
Bid Management
P&L
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.