BT Implementation Engineer - D1 in London, United Kingdom

Implementation Engineer

BT Tower London

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

The Implementation Team seamlessly connect solutions across the media value chain, helping customers at every stage from content creation to consumption. We reach hundreds of broadcasters, platform owners, teleports and event venues, both directly and through partner networks.

The role holder is in charge of the complete service journey providing technical knowledge to stakeholders and bring together all activities to facilitate the delivery of services to our Customers

What you'll be doing

Providing technical input and support including investigative work, ensuring that appropriate documentation is produced and maintained in a clear and concise manner to allow successful delivery of the project either by the team, or other departments or external teams.

Ensuring that network assets are handed over into operation in accordance with defined procedures and all systems are fully functional and operational to the satisfaction of the Service Operations Team(s).

Coordinating E2E Service Delivery activities for physical and logical site builds and the services that go over the Media Network, including:

  • Attending customer meetings, site visits and project meetings

  • Procure all required equipment and arrange for shipment/delivery to site.

  • Stage (Build and Test) network equipment off-site and ensure base configuration is completed.

  • Produce work packs for customer site contacts, BT Field engineers and other third party work resources.

Producing and keeping up-to-date Service and Site diagrams and other best practice related documentation i.e., Site implementation plans, Service overview diagrams and How to’s.

Demonstrating technical and/or people leadership to ensure adherence to contractual/business/industry best practice.

We'll also need to see these on your CV

Qualifications and certifications

  • Preferable : Network Design, Delivery, Operations and/or the ability to learn new technologies and concepts quickly.

  • Mandatory : Open-minded and advocates an inclusive environment, self-motivated and an inspirational team player.

  • Experience: Designing & supporting Cisco/Juniper based networks for broadcast media and knowledge of other broadcast and networking technologies e.g. Nevion.

Good Working knowledge

Broadcast technologies e.g. A/V standards including DVB.Network transmission, Switching & Routing technologies including Cisco, Juniper, ADVA.QoS, MPLS, (and WAN Optimisation for Media).

Network security threats, exploitation and prevention.Installation, configuration and troubleshooting Media Edge technologies including Nevion.

Proven competence in implementing and overseeing change.

Provide technical expertise in the design and implementation of network solutions and documents.

Familiarity with Network Management and Monitoring Tools.

Create and maintain operational documentation.


Ability to form relationships to build a support network to advocate and influence new business ideas.

Ability to forecast the changing nature of customer preferences with the mind set to be first to market in our industry whilst creating a brilliant customer experience.

Ability to set up and learn new technologies, processes and concepts quickly. I.e. designing, building, deploying and testing Broadcast technologies and Network transmission such as Juniper, Cisco Adva and Nevion.

Ability to personalise the way we work with our stakeholders for both internal and external from engineering grades to director level.

Ability to form relationships to build a support network to advocate and influence new business ideas.

Why choose us?

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.


Job: Engineering

Title: Implementation Engineer - D1

Location: GBR %26 Ireland-GBR-London-London

Requisition ID: 99379