BT Platform Support Manager - London/Ipswich in London, United Kingdom

Platform Support Manager

London / Ipswich

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

You will:

  • Be responsible and operate services for our special bespoke customers.

  • Personally design, build and manage Service Operations as part of a highly skilled Support Team

  • Bring together the best networks and technology, with the expertise of our people, making connections, creating new possibilities and developing special services that our customers value

What you'll be doing

Support the Group Engineering Services organisation by operating internal and customer networks, platforms and systems in support of ourselves and special customers. Deliver and operate these services within agreed performance standards and contractual agreements whilst operating within agreed timescales and budgets. Additionally provide input into Service Design and Service Transitions using skillsets where applicable.

You’ll be:

Service Delivery & Transition – A GES Service Management team that supports the overall BT GES, BT Security and Global Services strategy

Improving customer experience – By delivering repair, provision and service availability performance, continually improving and supporting the delivery of great Net Promoter Score outcomes

Working within Service Operations to ensure that budgets are built year on year based on understanding improvements and forecasting business expectations.

Profitability - Deliver and operate within service budgets (manpower, materials and circuits) and work tirelessly to deliver highly efficient services which meet our customer needs and maintain a highly utilised team

We'll also need to see these on your CV

Managerial Experience within the IT Industry

To form part of an out of hours on call rota

ITIL Foundation V3 qualified. Ideally ITIL Service Operations and ITIL Service Transition

Degree Educated or equivalent Industry experience

Windows OS domain administration knowledge

Work towards Microsoft Certified Solutions Associate or equivalent industry experience

Knowledge of VMware administration and support.

Knowledge of Linux administration and support (RedHat and CentOS preferable)

Administration and support of NAS devices (netapp preferable)

Must hold and retain Developed Vetting STRAP clearance.

DV clearance required before they can start the role.

Why choose us?

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: IT, Systems and Security

Title: Platform Support Manager - London/Ipswich

Location: GBR %26 Ireland-GBR-London-London

Requisition ID: 92672