BT Product Manager - Voice commercial operations in London, United Kingdom

Product Manager - Voice Commercial Operations


Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

You will be managing the voice interconnect contracts and associated schedules, which underpin everything we do with our communications providers. You will work with key BT and Industry stakeholder to ensure that our commercial position is protected and that we are seizing any additional commercial opportunities. You will manage complex customer interactions, making it simple for our customers to do business with us.

This role sits within our newly formed business unit, BT Enterprise, which looks after our small to medium sized business customers in the UK.

What you'll be doing

  • You will manage our existing contracts and negotiate new contracts with our future customers. This includes any bespoke agreements which BT may agree to.

  • You will support the Account Team with any customer queries regarding Interconnect

  • You will own a number of processes and documentation and will make recommendations on how this can be made more efficient

  • You will provide support to other product areas, ensuring their customer contracts suitably protect BT.

We'll also need to see these on your CV

  • Experience in the voice commercial industry is advantageous, but not essential

  • Previous experience producing contractual documents in a commercial environment

  • Examples of where you have driven process design and efficiencies

  • Strong interpersonal and influencing skills, as you will be working with a number of senior stakeholders

Why choose us?

We are looking for ambitious high-achievers that have proven themselves . Teamwork is the key to our success. You’ll fit right in our team from a wide variety of backgrounds all driven to make a real difference for BT.

BT offer a structured career ladder recognising and rewarding strong performance. We offer great development and learning opportunities to help round out your skillset and progress in the way that is best for you.

We offer a strong benefits package, including free broadband, TV and Sport for all employees, an on target bonus scheme, discounted share schemes, a pension scheme and much more.

At BT, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.

If you feel that you fit the bill in terms of skillset and can add value in this challenging environment, we are keen to hear from you!


We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

To Be Defined

Job: Product Management

Title: Product Manager - Voice commercial operations

Location: GBR %26 Ireland-GBR-London-London

Requisition ID: 96705