BT Senior manager workplace and FM service resilience in Manchester, United Kingdom

Senior manager workplace and FM service resilience


Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

Corporate Functions help deliver our strategy and plans for growth. We shape and steer the direction of the business by managing our people, finances, shared services and buildings. We also oversee our legal, regulatory and compliance obligations too.

To ensure the estate and associated operations are providing the required level of service to minimise service disruptions. To work closely with BT CFUs and ensure that plans are in place and well understood to ensure the continuing operation of BT’s business with regards to the provision of suitable alternative workplaces.

What you'll be doing

I ensure BT's property estate and associated operations & processes are providing the required level of service resilience in the course of planned and unplanned operations to maintain delivery of external customer facing services.

  • Ensure that robust business continuity and service resilience plans are in place for all key locations across the BT estate.

  • Own and maintain the P&FS incident handbook, ensuring that continuity plans are robust, tested and ready to implement when needed and that all colleagues across BT and Openreach are educated and informed about their relevant responsibilities in the case of incidents.

  • Participate in and supports pan BT emergency exercises and coordinate specific exercises for the P&FS organisation.

  • Coordinate post incident reviews following unplanned business events and stewardship of agreed recommendations/actions.

  • Provide technical expertise, strategic consultancy to the business and thought leadership, ensuring feasibility of projects and programmes and delivery of real property and commercial benefit to the business unit or region of responsibility.

  • Identify and execute opportunities to deliver financial savings across the property portfolio within area of responsibility.

  • Maintain internal and external stakeholder relationships, for the best possible value and return on investment for BT.

  • Stakeholder engagement : able to engage effectively with senior stakeholders to fully understand and meet their needs.

  • Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences.

We'll also need to see these on your CV

Experience of business continuity planning and disaster recovery in a complex environment is essential.

  • Excellent engagement skills with BT colleagues up to senior level is essential, with experience up to MD level desirable.

  • Experience gained in a technical background and able to understand complex, technical requirements and standards.

  • Excellent communication and presentation skills, including Incident investigation and report writing skills.

Why choose us?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: Property and facilities services

Title: Senior manager workplace and FM service resilience

Location: GBR %26 Ireland-GBR-Lancashire-Manchester

Requisition ID: 104220