BT Gerente de Tecnologia da Informação / Senior Application Performance Consultant in Sao Paulo, Brazil

ROLE TITLE: Gerente de Tecnologia da Informação / Senior Application Performance Consultant

LOCATION: Vila Lobos (Perdizes) - Sao Paulo, PS - Brasil

Purpose Of Role:

The role holder is responsible for providing effective support to Project/designs, change implementations and technical leadership tasks, dealing with all relevant issues with few guidance of the manager.

He/she provides support in the proposition of network design, technology and in-life plans, and operational support policies and procedures.

The role holder provides assistance in meeting business objectives, solving customer problems by applying technical knowledge through the definition of high level solutions.

The role holder should leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role. The role holder may also play a key part in the BT wide professional communities.

Key Responsibilities:

  • To provide support in and out-of-hours (on a pre-agreed shift pattern/on-call frame) for a customer or a multitude of customers to restore services;

  • To provide analytical and innovative input to projects/operational support tasks;

  • Guide team members and act as a technical reference for them on network or technology discipline in own area of expertise.

  • Would normally lead on a specific deliverable of a medium/large scale project or implement complex projects to achieve required business benefits.

  • Could be responsible for direct line managing and developing of Analysts, but more likely to indirectly manage people to deliver specific tasks or projects.

  • To ensure operational procedures, diagrams and documentations are in place, maintained and followed as appropriate.

  • To and manage expectations as appropriate with customer or Business Unit/LoB teams and may have responsibility for setting up work packages.

  • May involve liaising with internal, external and third party suppliers.

  • To personally participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.

  • To use the relevant BT wide professional community framework to raise their skills and those of their team to the recommended Professional Community standards.

Authority/Decision Making:

  • Works under broad direction.

  • Full accountability for own technical work or project/management responsibilities.

  • Receives assignments in the form of objectives.

  • Work is often self-initiated.

  • Plans own work, to meet given objectives and processes.


  • May have a degree qualification (engineering/science);

  • Qualified to be and possibly member of a professional engineering/science institution and working towards chartered engineer accreditation.

  • Relevant professional experience in the telecom industry across multiple technologies;

  • ITIL awareness (Change/Problem/Capacity Management disciplines);


Technical experience must include at least one of the following:

  • Riverbed Steelhead product line (Interceptor, CX and Central). Knowledge in Riverbed Virtualization products is a plus.

  • Infovista product line (ip engine, ip boss). Knowledge in maintaining, setting up and interpreting reports. Desirable knowledge in operating the product in order to meet customer’s design requirements.

  • WAN Acceleration technologies from other vendors (experience with the technology).

  • Experienced in Riverbed/Infovista (NPM) implementation and/or support. Certification is a differentiator.

Practical cases expected proficiency from the candidate:

  • Troubleshooting SSL Optimization.

  • Domain Joins.

  • QoS support on SteelHeads (i.e. DSCP marking) – Path Selection.

  • Infovista Ipanema deep knowledge is an excel skill high-appreciated in the support environment of this role/position.

  • Be able to identify and resolve situations when asynchronous routing is impacting traffic optimization.

Technical experience is desirable to include one or more of the following technologies:

  • Cisco MPLS, Advanced Routing, BGP, Switching;

  • Typical CCNP accreditation. CCIE is a differentiator;

  • Riverbed accreditations/certifications are welcome

  • Linux Operation System experience to provide faster and precise support on previously described technologies (i.e. CISCO WAAS, Infovista & SteelHeads).

  • Provide guidance and support to colleagues on the local and global teams;

  • Completes own role independently or with minimal supervision/guidance.

  • Has developed specialist knowledge in at least one area.

  • Interprets client needs, assessing the full requirements in line with company strategy and process.

  • Able to manage high pressure situations with customer Senior executives;

  • Identifies solutions to non-standard tasks/queries.

  • Manages own time to meet agreed targets.

  • Adapts information/style to the audience, explaining difficult issues clearly, to establish consensus and gain agreement.

  • Has a comprehensive understanding of professional communities relevant to the LOB and uses the PC development framework to maximise the potential of themselves, their team and the wider BT team.


A BT é uma empresa que prima pela igualdade de oportunidade. Aceitamos candidaturas as nossas vagas independentemente de raça, etnia, sexo, opção sexual, religião, deficiência, idade e/ou estado civil.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Job: IT, Systems and Security

Title: Gerente de Tecnologia da Informação / Senior Application Performance Consultant

Location: Brazil-Sao Paulo-Sao Paulo

Requisition ID: 105685

Other Locations: Americas-Brazil-Sao Paulo-Sao Paulo