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BT Learning Culture & Campaign Specialist in South Shields, United Kingdom

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

The Learning Experience Culture & Campaigns Specialist is a critical role in Learning, responsible for overseeing the overall online learner experience architecture and design including support for pan BT platforms, learning programmes and campaigns. The Experience Platform Specialist will work with the design teams across BT to build a human centered design approach and deliver a smooth and effortless learner experience driving learner engagement and maximising the impact of learning. The Platform Specialist will be instrumental in shaping and deploying transformation changes to support the Learning Strategy, acting as a subject matter expert and learning lead in major HR & Leanring transformation programmes.

You'll have the following responsibilities

  • Leads on developing an overall plan for Unlimited Learning across BT, collaborating with other teams within Learning, Centres of Excellence and CFU’s to drive and align activities;

  • Complete an assessment of learning culture in BT understanding colleague expectations and barriers to learning, ensuring an ongoing mechanism for measuring and tracking progress is in place;

  • Develop an overall stakeholder, communication and social media engagement plan to increase visibility and learner engagement;

  • Create and manage campaigns aligned to business priorities to drive engagement and learning adoption;

  • Lead and initiate projects that promote Unlimited Learning in BT, leveraging external insight and thinking and engaging and gaining buy in from stakeholders;

  • Provide subject matter expertise to Solution Delivery Team, Learning Design Team and Learning Platform Specialist to increase effectiveness of solutions.

You'll have the following skills & experience

  • Experience of learning, organisation development in a large, complex organisation

  • Managed culture change / employee engagement programmes, understanding levers

  • Able to interpret and analyse data for the creation of reporting and insight to drive performance and support continuous improvement

  • Excellent knowledge of developing online learner centered experiences

  • Effectively understand how to influence cultural change across an organisation

  • Delivering multiple complex projects simultaneously in a fast paced, group wide environment

  • Applying innovative thinking in learning technology to drive quality of output and experience


  • 25 days annual leave (plus bank holidays)

  • 10% on target bonus

  • Pension scheme

  • Shares Plan

  • Flexible benefits: cycle to work, healthcare, etc.

  • Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT at

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job: Training

Title: Learning Culture & Campaign Specialist

Location: GBR %26 Ireland-GBR-Newcastle upon Tyne-South Shields

Requisition ID: 145691