BT CUCM Specialist Network Engineer - Atlanta, Dallas, Denver or Boston in Westminster, Colorado

Specialist Network Engineer – BT One Cloud Cisco/Hosted Collaboration Solutions

The Specifics

Team: BT in the Americas

Location: Dallas, TX (BT Irving office location)

Denver, CO (BT Westminster office location)

Atlanta, GA (BT Vinings/Mariettta office location)

Boston, MA (BT Braintree office location)

Existing authorization to work in the United States is required. Relocation support for this position is not currently available.

Why this role matters:

BT’s purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

To provide third level product support, consult on customer complex designs and oversee customer delivery on One Cloud Cisco services for Americas based clients. Identifying and resolving product and deployment problems whilst supporting regional account and Global Customer Service teams deliver client solutions Right-First-Time. This role is an extension of the existing UK based team expanding BT’s One Cloud Cisco support capability into US working hours for Americas’ customers.

What you’ll be doing

  • Americas working hours third level/product support for BT’s One Cloud Cisco/HCS service

  • Owning the resolution of third level/tier 3 product & service issues raised in the Americas

  • Follow-The-Sun: Taking over the resolution of critical/high priority Rest of World problems outside of UK working hours

  • Consultation with the regional Client Services Designers and Sales Specialists on Americas complex deals ensuring that all non-standard/complex requirements are fully captured, have solutions identified with designs properly costed including delivery resources for customer transformation

  • Supporting Client Service delivery teams and GCS on customer deployments

  • Working as an extension of the UK based product development and support teams for One Cloud Cisco

  • Working closely with the BT One Portfolio team identifying any regional requirements that may impact BT’s ability to provide service in the Americas (regulatory, e911 etc.)

  • Working with Portfolio and Procurement, taking responsibility for the technical sections and supplier evaluations within RFI/RFP responses and other supplier or customer bid documentation.

  • Actively support customer meetings and presentations remotely and face to face when necessary

  • Actively support supplier meetings and presentations remotely and face to face when necessary

We’ll also need to see this on your resume:

  • Recognized industry accreditation at a minimum of CCNA/CCDP level or 8 years’ equivalent and demonstrable experience

  • Design, development or product/tier 3 support of Hosted Unified Communication service platforms based on Cisco HCS technology

  • Strong IPT background with hands on experience with:

  • Cisco Call Manager

  • Voice and media gateways both digital and analogue

  • Cisco SRST

  • Cisco Unity Connection / Express

  • Cisco Gatekeeper

  • Protocols: H.323, RTP, MGCP, SIP, SCCP

  • Attendant Consoles (CUEAC / CUACEE)

  • Knowledge of CUCDM and VOSS4UC

  • Expressway

  • Strong troubleshooting skills to analyze logs and Wireshark snoops

  • Strong IP Routing Switching background

  • Implementation and delivery experience of Cisco IPT infrastructure

  • Hands on experience of migrating client sites and end users to Cisco IPT solutions

  • Able to understand complex dial plans and implement them in CUCM / Unity Connection

  • Familiar with integration of CUCM systems via inter cluster trunks

  • Experience working directly with customers in both pre-sales and delivery cycles

  • Able to identify and address the Legal & Regulatory concerns of operating a global hosted service in the Americas

  • Delivering presentations to a customer at a senior management level.

  • Working with other teams such as legal or service design to provide quality input into contract documentation and other areas such as service level agreements (SLAs)

  • Providing accuracy & quality when being asked to deliver under pressure.

  • Prioritization and application of time management principles

  • Successful in maintaining productive working relationships with other departments and disciplines, especially with GS account teams, Sales Specialists and Client Services

  • Ability to identify opportunities for business growth and initiate and drive improvements including re-usable componentsWhy choose us?BT in the Americas is a leading expert in managed networked IT services, operating globally and delivering locally. We work for 8,500 organizations, such as Nestle Purina, BMW, Credit Suisse, Deutsche Bank, Heinz, PepsiCo, Bristol-Myers Squibb, JP Morgan Chase, Bank of America, Fiat- Chrysler, Microsoft, NATO, NYSE, Thomson Reuters, Unilever, Volkswagen, Volvo and many more. By combining products and services with industry-specific solutions and consulting expertise, we deliver efficient and secure systems to our customers.BT has had a presence in the United States for more than 30 years. Headquartered in Dallas, Texas, we have more than 3000 professionals, with offices in over 35 key cities across the US, Canada and Latin America. BT owns and operates its own network infrastructure in North America. This includes nation-wide reach to all major US cities with MPLS nodes across the US, making up one of the larger MPLS networks of any carrier in the region. This expanded footprint enables us to reach over 80% of key customer sites, as well as extending coverage beyond the US with MPLS points across the region.BT sets high standards for its employees, but also strives to provide a work environment and culture that fosters health and wellbeing. Above and beyond your base salary, annual bonus and full comprehensive benefits, BT offers high deductible health plans that empower employees to make good health care decisions, with the ability to use funds from a health savings account - to which BT contributes - that the employee manages and controls. In addition to a generous vacation allowance, all employees receive an additional 3 paid days per year to volunteer in their communities.

BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job: IT, Systems and Security

Title: CUCM Specialist Network Engineer - Atlanta, Dallas, Denver or Boston

Location: Colorado-Westminster

Requisition ID: 98924

Other Locations: Americas-United States-Texas-Dallas, Americas-United States-Massachusetts-Boston, Americas-United States-Georgia-Atlanta